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Terms of Service

Last updated: October 2026

These terms govern your use of the Nolario website at nolario.com, the Nolario waitlist, and the Nolario software service once it becomes available. They become part of a contract with you when you join the waitlist or order a plan. Where they distinguish between consumers and businesses, a consumer is someone who uses Nolario for purposes outside their trade, business or profession.

1. Provider

Nolario is operated by Matteo Cacic, Dr.-Ambros-Giner-Weg 13a, 6065 Thaur, Tyrol, Austria. Contact: hello@nolario.com. Full details are in the legal notice.

2. Current status of the service

Nolario is in development. At the time of writing, the website and the waitlist are the only things on offer, both free of charge, and no paid service is being sold. Section 5 describes the paid plans and takes effect for you only from the moment you actually subscribe to one.

3. The waitlist

Joining the waitlist costs nothing and creates no contract for the service and no claim to access. You must be at least 18 years old to join. We may open access in groups, in an order of our choosing, and we may decide not to open it at all. Plans and features described on this website before launch are our current plan; the price that binds is the one shown in the order summary when you order.

Founding price. If you joined the waitlist before launch and order a paid plan through your waitlist access, you get the founding price shown in the order summary at that time. It is a launch price, not a promise for any particular period: like every price, it can change only for future billing periods and only as set out in section 5.

You can ask us to remove you from the waitlist at any time by replying to any email you receive from us or writing to support@nolario.com. What we store and why is set out in the privacy policy.

4. Accounts

An account is personal to you. Keep your credentials confidential, and tell us promptly if you believe someone else has gained access. You are responsible for activity carried out through your account, except where that activity was not attributable to you.

You must be at least 18 years old and legally able to enter into a contract. Nolario is built for business use.

5. Paid plans, billing and cancellation

This section applies from the moment paid plans become available and you subscribe to one.

  • Plans are subscriptions billed in advance for the chosen period, monthly or annually. The price and period that apply are the ones shown in the order summary. All prices for consumers include VAT.
  • How the order works. You choose a plan, review the summary of plan, price, trial and term, and place your order with the button “Place order with obligation to pay”. You then enter your payment details at Stripe, and the contract is concluded when Stripe confirms the subscription. You receive a confirmation by email. The contract language is English or German. We do not store the contract text for you individually; these terms are always available at nolario.com/terms to save or print.
  • Payments are processed by Stripe. We do not receive or store your card details.
  • A subscription renews automatically for the same period unless it is cancelled before the end of the current period. You can cancel at any time, with effect from the end of the period you have already paid for.
  • Free trial. The first time you subscribe, every plan starts with a 14-day free trial. You add a payment method when you order; nothing is charged during the trial. If you cancel before the trial ends, you pay nothing. Otherwise the paid subscription starts when the trial ends; the order summary shows that date. A trial is offered once per account.
  • After a subscription ends. There is no free plan. When a subscription ends, the AI features switch off. So that nothing of yours is locked in, you keep access to your own data until you delete your account: your inbox view, files, search and the data export.
  • Cancelling. You can cancel in Settings → Billing, without signing in at nolario.com/cancel(“Cancel contracts here”), or by email to support@nolario.com. We confirm every cancellation.
  • Price changes, consumers. We change the price of your subscription only with your consent. We ask you for it at least two months before a new billing period; if you do not agree, your subscription continues at the old price. In that case we may end it with two months’ notice to the end of a billing period.
  • Price changes, businesses. For businesses we may change prices for future billing periods with at least six weeks’ notice in text form. You may cancel with effect from the change before it applies.
  • A change never applies to a period you have already paid for.

Right of withdrawal. If you are a consumer within the meaning of Austrian and EU law, you have a statutory right to withdraw from a distance contract within 14 days without giving reasons. Nothing in these terms limits that right. Where you expressly ask us to begin providing the service during the withdrawal period and acknowledge that you lose the right once it has been fully performed, the statutory consequences apply. The full withdrawal information and the model withdrawal form are at nolario.com/withdrawal.

6. Your content and your accounts at other services

Nolario connects to accounts you already have, such as Gmail, Outlook, Slack, Microsoft Teams and calendars, and processes the messages in them on your behalf. Those messages, and anything you write or upload, remain yours. We claim no ownership of them.

You grant us only the permission we need to run the service for you: to receive, store, display, rank and process that content, and to pass the parts required for a given feature to the providers named in the privacy policy. You can revoke a connection at any time in the settings.

You are responsible for having the right to connect the accounts you connect, which matters if a mailbox belongs to your employer or contains other people's data.

7. Acceptable use

You agree not to:

  • use Nolario to send unsolicited bulk messages, or for anything unlawful;
  • attempt to gain unauthorised access to the service, other users' data, or the systems it runs on;
  • interfere with the service's operation, for example by automated requests at a volume it is not designed for;
  • resell or sublicense access, or share one account between several people, unless a plan says otherwise;
  • reverse engineer the service beyond what applicable law expressly permits.

Content you store or share through Nolario, such as files and shared note links, must not be illegal or infringe the rights of others, including copyright. Anyone can report such content to support@nolario.com as described in our legal notice. If a report is well founded, we may remove or block that content. We then tell you which content, why, on what basis, and how you can object, and you can always go to court (Art. 14, 16 and 17 of the Digital Services Act). We do not use automated systems to remove content.

8. Artificial intelligence, and what it can get wrong

Nolario uses AI models to rank messages by importance, to summarise them and to draft replies. AI output can be wrong, incomplete or misleading, and importance ranking is a judgement, not a fact.

Check anything that matters before you act on it, and read any draft before you send it. Nolario is a tool to help you decide, never a substitute for your own decision, and it is not legal, financial, medical or tax advice.

9. Availability

We aim for a reliable service but do not promise uninterrupted availability. Maintenance, changes at the providers we connect to, and faults outside our control can all interrupt it. We may change, add or remove features. If we discontinue a paid feature you rely on, we will give you reasonable notice and you may cancel.

10. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, for personal injury, and wherever mandatory law imposes liability, in particular under the Austrian Product Liability Act.

For slight negligence we are liable only for breach of an obligation that is essential to the purpose of the contract, and then only for the damage typically foreseeable in a contract of this kind. Liability for slight negligence is otherwise excluded. Nothing here limits your rights as a consumer under the Austrian Consumer Protection Act.

11. Term and termination

You may stop using Nolario and delete your account at any time. We may suspend or terminate an account for a serious or repeated breach of these terms, and will normally warn you first unless doing so would be pointless or unreasonable.

After termination you can export or delete your data as described in the settings and the privacy policy.

12. Changes to these terms

We may propose updates to these terms, for example when features or legal requirements change. If you are a consumer, a new version applies to you only once you actively accept it, in the app or by email; using the service on is not acceptance. If you do not accept, your contract continues under the terms you agreed to. Where that is not reasonable for us, we may end it with two months’ notice to the end of a billing period and refund anything paid for the time after.

If you are a business, we tell you about a change at least six weeks before it applies. You may object in text form within that period and cancel; if you do not object, the new version applies from the date we named. We point this out to you in the notice.

13. Governing law and place of jurisdiction

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you can bring proceedings in the courts of your place of residence.

If any provision of these terms is or becomes invalid, the remainder stays in force.

14. Contact

Questions about these terms: support@nolario.com.